Help

Support

Real people answer every message, usually within one business day.

Email support@craftoperator.comInclude your company name and, for a job or invoice, its number.

Signing in

Forgot your password? Use Reset password on the website; the new one works in the phone app too.
Team members join by invitation: an admin invites you from Team, and the email link lets you set your password.
The phone app uses the same email and password as the website.

The phone app

Technicians see their assigned jobs, clock in and out, take photos, capture signatures and record cash or check payments.
Admins and office staff also see the team, live locations and timesheets.
Location is shared only while you're on shift. You can turn it off in the app's Account screen or in your phone's Settings.

Payments and invoices

Connect Stripe in Settings → Payments to let customers pay invoices online by card or bank transfer.
Record cash and check payments on the job; the invoice shows what's still owed.
Set when invoices are due in Settings → Payments → Payment terms.

Your account and data

Admins can export customers, jobs, estimates, invoices and the catalog as CSV from Analytics, and timesheets from Timesheets.
Delete your account in the phone app (Account → Delete my account) or on the web (Settings → Account). An admin can delete the whole company there too. See the privacy policy for what's removed.
For a copy of your data or anything else, email support@craftoperator.com.